Buying Time, Choosing Words: Consulting Through Diplomatic Communication

Consulting leaves a lot of room for the expectation that you’ll have an answer on the spot. Sometimes I do, sometimes I don’t, and sometimes I disagree with what I’m hearing. I’m not necessarily successful or famous for this. I’m not a maestro here trying to give you the truth about consulting. I am sharing what I do, as a practitioner, from these years as a consultant. 1) When I don’t have an opinion yet You know the moment: “I suddenly feel unprepared, hearing about this piece of technology...